SOLUENCY VITAL case study

Bullis Lock: 24/7 AI phone coverage for a long-established locksmith

Bullis Lock uses SOLUENCY VITAL as its 24/7/365 AI employee to answer incoming calls after hours, on weekends, and during busy periods.

See the Solution

Client and context

A locksmith serving Chicago since 1920 needed incoming calls answered while technicians stayed focused on service work.

Bullis Lock Co. is a long-established, family-owned Chicagoland locksmith founded in 1920. The company provides residential, commercial, and automotive lock, key, door, and hardware services across the Chicago area.

For a service business, the telephone is often the first point of contact. A caller may need immediate help, may be comparing providers, or may simply have a question that determines whether an appointment should be scheduled. The team also spends time actively serving customers, which means an incoming call can arrive when the people best equipped to answer are already occupied.

Project proof

24/7/365

AI phone coverage

The challenge

After-hours, weekend, and busy-period calls could not depend on voicemail alone.

Calls do not always arrive during a quiet moment in the workday. They can come after normal business hours, on weekends, or while the team is handling another service call. When every unanswered caller reaches voicemail, a person with an immediate need may continue calling other locksmiths rather than waiting for a return call.

Bullis Lock Co. needed reliable phone coverage without adding another full-time staff position solely to answer overflow and after-hours calls. The engagement was specifically about incoming call handling; it was not a website redesign or a broad replacement of the company’s existing operations.

The SOLUENCY solution

VITAL was deployed as an always-available AI employee focused on incoming phone calls.

SOLUENCY configured VITAL to answer calls for Bullis Lock Co. around the clock, including evenings, weekends, and periods when the team is busy serving customers.

Always-on answering

VITAL answers incoming calls around the clock.

After-hours coverage

The AI remains available during evenings and weekends.

Busy-period support

Calls can be handled while the Bullis Lock team stays focused on active service work.

Lead capture

VITAL captures caller and opportunity details instead of simply sending the call to voicemail.

VITAL can engage the caller, gather relevant lead and contact details, and keep the interaction from ending at a generic voicemail greeting. That gives the business a consistent first response while preserving the team’s ability to concentrate on active locksmith and door-hardware work.

The deployment is a focused example of practical AI adoption. VITAL does not claim to replace the skilled locksmith, diagnose every situation, or perform the field service. Its role is to be available, handle the initial conversation, capture the opportunity, and support an appropriate next step.

Outcome and result

Bullis Lock Co. added always-on phone coverage without hiring additional answering staff.

Incoming calls can now receive attention after hours, on weekends, and during busy periods instead of automatically falling through to voicemail. VITAL captures the information the team needs to understand the inquiry and follow up appropriately.

The engagement lets Bullis Lock Co. protect customer opportunities while the team remains focused on service calls. It also shows how a traditional, trusted local business can add a narrowly defined AI capability without changing the company’s identity or asking customers to navigate an unfamiliar process.

Focused outcome

Incoming calls receive 24/7 coverage while the locksmith team remains focused on active service work.

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SOLUENCY VITAL

AI-powered phone and customer communication coverage for businesses.

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A guided simulation that lets visitors interact with VITAL as if it were their own business.

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Talk through your situation

Would always-available phone coverage help your service business?

Try the guided VITAL Test Drive or tell the SOLUENCY AI assistant when calls are being missed. It can help you understand how phone coverage, qualification, follow-up, and booking could fit your current operation.

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