How SOLUENCY handles website information.

1. Who we are

SOLUENCY is a technology company serving small businesses, agencies, and founders. Our mailing address is 13118 State Rd 64 E, Suite 324, Bradenton, FL 34212. You may contact us at [email protected].

2. Scope of this policy

This policy applies to SOLUENCY.com and information collected through tools embedded in or linked directly from this website. Separate websites, including GoVITAL.ai and SmartCards.Biz, may provide their own privacy notices. Client websites and third-party services are governed by their own operators.

3. Information we may collect

Information you provide

When you submit a form, request an estimate, join a waitlist, book a strategy call, send an email, or otherwise contact SOLUENCY, we may receive your name, business name, email address, phone number, project details, service interests, scheduling information, and any other content you choose to provide.

AI-assistant and communication information

When you use the website conversation agent or call the 24/7 AI assistant line, the service may process the content of your questions, messages, or call so it can respond, qualify the inquiry, and route an appropriate next step. If recording or transcription is enabled for a particular communication channel, applicable notice or consent mechanisms should be provided through that channel.

Technical and usage information

The website and its service providers may automatically receive basic device, browser, IP address, referring page, requested page, timestamp, and interaction information. This information may be used for security, diagnostics, performance, analytics, and understanding how the site is used.

Order and payment information

Some purchase or billing links lead to external systems. Payment-card information submitted on those pages is processed by the applicable payment or billing provider rather than through the static SOLUENCY.com website.

4. How information may be used

SOLUENCY may use information to respond to inquiries, explain products and services, provide estimates, schedule meetings, deliver requested services, maintain client relationships, operate and secure the website, improve communications, prevent misuse, comply with legal obligations, and maintain business records.

5. GoHighLevel and other service providers

Forms, booking tools, conversation agents, phone workflows, email, SMS, analytics, hosting, security, and billing may be supported by service providers. Those providers may process information on SOLUENCY’s behalf to perform the requested function. Their own terms and privacy practices may also apply.

6. Cookies and similar technologies

The production site may use cookies, local storage, pixels, or similar technologies required for site functionality, security, embedded tools, preferences, or analytics. Browser settings may allow you to block or delete some technologies, although doing so can affect functionality.

7. When information may be shared

Information may be shared with service providers that help operate the website and communications; with professional advisers when reasonably necessary; in connection with a business transaction; to protect rights, safety, systems, or users; or when required by law, legal process, or a valid governmental request. SOLUENCY may also share information when you direct or authorize it.

8. Retention

Information may be retained for as long as reasonably needed to respond to the inquiry, provide services, maintain business and security records, meet contractual obligations, resolve disputes, or comply with law. Retention periods can differ based on the type of information and the system in which it is stored.

9. Security

SOLUENCY uses reasonable administrative, technical, and organizational measures intended to protect information. No website, transmission method, or storage system can be guaranteed completely secure. Please do not send highly sensitive information through a general website form or AI conversation unless specifically requested through an appropriate secure channel.

10. Your choices and requests

You may choose not to submit information through the website. You may also ask to review, correct, or delete information associated with an inquiry, subject to applicable law and legitimate retention needs. To make a request, email [email protected]. Depending on where you live, applicable law may provide additional rights.

11. Email and text communications

When you provide contact information, SOLUENCY may respond through the channel you used or requested. Marketing email or SMS messages, if used, should include the applicable opt-out method. Transactional, service, security, or account messages may still be sent when necessary.

12. Children’s privacy

SOLUENCY.com is intended for businesses, agencies, founders, and adult professionals. It is not directed to children under 13, and SOLUENCY does not knowingly seek personal information from children under 13 through this site. A parent or guardian who believes a child submitted information may contact us to request review or deletion.

13. External links

This site links to external product sites, billing platforms, social networks, client websites, and other resources. SOLUENCY is not responsible for the privacy practices of a separate website or service. Review the privacy notice of the site you visit.

14. Changes to this policy

This policy may be updated as the website, services, or legal requirements change. The current version will be posted at this URL with a revised effective date.

15. Contact

SOLUENCY
13118 State Rd 64 E, Suite 324
Bradenton, FL 34212

Email: [email protected]
AI assistant line: 941-297-2717